Recovery Case Worker

Responsibilities

• Deliver evidence-informed, person-centred case management aligned with recovery-oriented practice
• Develop and review individualised, strengths-based support plans with participants
• Provide outreach and practical day-to-day support, including assistance with daily living activities
• Support participants to build independence, transition to other services, and achieve long-term goals
• Conduct client assessments, intake processes, and maintain accurate case documentation
• Collaborate with internal teams, community organisations, and external stakeholders to enhance outcomes
• Complete administrative tasks, reporting, and data entry in line with quality and compliance standards

Requirements

• Relevant qualification such as a degree or Associate Diploma in community services or a related field
• Demonstrated experience in mental health and/or community services
• Sound understanding of recovery-oriented practice, mental health systems, and psychosocial rehabilitation
• Strong communication and interpersonal skills with the ability to build rapport
• High level of computer literacy, including Microsoft Office and client management systems
• Current driver’s licence and Working with Children Check (WWCC)
• Ability to manage complexity and maintain professional boundaries

Benefits

• Not-for-profit salary packaging to reduce your tax
• Rewarding work making a real difference in the community
• Free external, confidential counselling and access to chaplaincy support
• Opportunities for volunteering and professional development
• Extra leave, including Mission Australia Thank You Day and Work Anniversary Day off
• Opportunity to purchase additional annual leave

About the Company

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we have been standing alongside people in need across Australia, offering real hope that has a lasting impact. We work to tackle the root causes of disadvantage by providing access to safe, affordable homes and innovative, evidence-based support services.