Records Specialist

Responsibilities

• Maintain and update student academic records within the student information system and related platforms
• Process complex academic record requests including registration changes, graduation applications, and transcript requests
• Provide exceptional customer service to students, faculty, staff, and external agencies regarding registrar processes
• Respond to inquiries via email and Microsoft Teams regarding registration, grades, and withdrawals
• Process flight grades, registrations, and FAA certificates in coordination with the Flight Department
• Review and process official transcripts for transfer credit evaluation
• Audit student records to identify and resolve discrepancies
• Maintain strict confidentiality of student records in compliance with FERPA regulations

Requirements

• High school diploma or equivalent (Associate or Bachelor’s degree preferred)
• Experience in customer service, records management, or higher education administration
• Proficiency with Microsoft Office and database or student information systems
• Strong organizational skills with exceptional attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience working in a Registrar’s Office or higher education environment
• Familiarity with PeopleSoft, Parchment, or similar student information systems
• Knowledge of FERPA regulations and academic records processes

Benefits

• 100% tuition coverage for one undergraduate and one graduate degree for the employee
• Discounted tuition rates for spouses and dependent children
• Comprehensive medical, dental, and vision coverage
• Retirement plan with a 6% annual gift and 4% matching contribution
• Generous time off including 18 days of personal leave in the first year and 9+ paid holidays

About the Company

Embry-Riddle Aeronautical University is the world’s largest aviation and aerospace university. Celebrating 100 years of leadership, the university serves more than 30,000 students globally through its residential campuses and a vast worldwide network, empowering the next generation of leaders in STEM, aviation, and space exploration.