Receptionist/Guest Relation Junior

Responsibilities

• Prepare and coordinate VIP client stays in collaboration with ancillary services
• Welcome VIP clients according to the House standards
• Enthusiastically engage clients during their stay and ensure personalized follow-up
• Participate in developing responses to complaints and ensure follow-up with clients and relevant services
• Represent Management on the floor while maintaining a security oversight of the lobby
• Provide support to the Reception teams as necessary, including occasional night shifts

Requirements

• Proficiency in Opéra and Micros software
• Fluency in English
• Experience in the hospitality industry
• Strong interpersonal skills and customer sensitivity
• Rigor and team spirit

Benefits

• 13th month salary
• 100% public transport coverage
• Group profit-sharing bonus
• 5 guaranteed weekends per year
• Employee discounts for travel
• Professional training opportunities

About the Company

Fouquet's Paris is a legendary name in the world of luxury, offering an authentic and sophisticated experience. Part of the Barrière Group, a leader in luxury hospitality, casinos, and entertainment, the company is a family-owned business dedicated to excellence and French art de vivre.