Receptionist/Guest Relation

Responsibilities

• Ensure personalized and memorable guest welcomes in a 5-star environment
• Manage check-ins, check-outs, reservations, and special requests
• Handle concierge services, excursions, room service, and guest complaints
• Maintain reception and lobby cleanliness and order
• Manage reservations via phone and email and optimize sales
• Coordinate with housekeeping, F&B, and maintenance departments
• Control billing, validate payments, and manage the cash fund
• Optimize upselling opportunities for rooms, breakfast, and spa
• Contribute to the establishment's CSR initiatives

Requirements

• Hospitality training (Bac Pro/BTS hospitality)
• 1-2 years minimum experience in 4/5 star reception
• Fluent English and impeccable French
• Proficiency with Opera Cloud PMS
• Excellent presentation and luxury service values
• Strong organizational skills and stress resistance

Preferred Qualifications

• Experience specifically in Guest Relations
• Proficiency in a second foreign language

Benefits

• Work schedule in 3/4 and 4/3 rhythms
• Employee preferential rates (Staff Rate SLH by Hilton)
• 50% Navigo and health insurance coverage
• Gift vouchers based on social media mentions
• Commissions on additional sales (upselling)