Receptionist/Front Desk Handler

Responsibilities

• Greet and welcome patients, attendants, and visitors in a professional and courteous manner
• Handle patient registration, including collecting details, creating files, and maintaining master data
• Schedule, confirm, and manage appointments for OPD consultations and diagnostic procedures
• Manage incoming calls regarding hospital services, doctor availability, and appointment scheduling
• Direct patients to appropriate departments and coordinate with nursing staff to ensure smooth patient flow
• Assist with basic billing queries and guide patients through the payment process
• Maintain the reception area in a neat and organized condition
• Handle patient grievances with empathy and escalate issues when necessary
• Maintain strict confidentiality of all patient information and hospital data

Requirements

• Graduate degree in any stream (B.A, B.Com, BBA, or B.Sc)
• 0–2 years of experience in front desk, reception, or customer service
• Fluency in Kannada and Hindi, with basic English communication skills
• Proficiency in MS Office (Word, Excel) and basic computer operations
• Strong multitasking abilities and the ability to remain calm in a busy hospital environment
• Willingness to work in shifts if required

Benefits

• Overtime pay and shift allowances for night shifts, weekends, or holidays
• Annual performance bonuses and recognition awards
• Paid sick leave, vacation, casual leave, and maternity leave
• Mentorship from senior healthcare professionals

About the Company

Markandey Health Care Private Limited (MHCPL) is an upcoming multi-speciality hospital in Belgaum, Karnataka, dedicated to delivering a warm, professional, and seamless healthcare experience to every patient and visitor.