Receptionist

Responsibilities

• Welcome, inform, and advise guests regarding residence operations (physical and telephone reception)
• Manage reservations and update the accommodation occupancy schedule
• Handle administrative formalities related to guest stays
• Manage guest disputes and follow up on customer feedback to improve satisfaction
• Process billing and payments, including issuing invoices and managing arrears
• Participate in daily cleaning of apartments and common areas

Requirements

• Bac+2 degree in Tourism or a related field
• Proficiency with computer tools and hotel management software (knowledge of Résalys is a plus)
• Fluency in spoken English
• Strong interpersonal skills and a team spirit
• Highly organized, rigorous, and detail-oriented

About the Company

Vacancéole operates the L'Océan residence in La Tranche-sur-Mer, a colonial-style tourism residence located on the Atlantic coast in Vendée. The residence features 25 apartment units ranging from studios to two-room accommodations, complete with a heated outdoor swimming pool.