Receptionist Supervisor

Responsibilities

• Manage arrival and departure processes for all guests
• Supervise daily shift processes and ensure adherence to standard operating procedures
• Train, direct, and coach the front desk team
• Handle in-house guest requests and record feedback
• Cross-check billing instructions and ensure correct rate quoting
• Manage telephone calls efficiently
• Recognize Accor All members and manage loyalty points
• Report maintenance issues and ensure completion of work
• Maintain the integrity and cleanliness of public and back of house areas
• Collaborate with other hotel teams and outsourced partners
• Act as a member of the hotel's crisis and fire teams
• Assume responsibility in the absence of the Guest Service Manager

Requirements

• Prior experience in a similar supervisory role is essential
• Experience with Micros Fidelio Opera
• Natural leadership and team management skills
• Strong passion for hospitality and guest experience
• Positive, helpful, and optimistic attitude

About the Company

TRIBE is a modern hospitality concept redefining travel with vibrant, functional, and bold designs. Part of the Accor group, TRIBE delivers high-end experiences at a fair price, focusing on authenticity and seamless guest service.