Receptionist

Responsibilities

• Manage patient check-ins and update statuses within the EMR system
• Verify patient insurance coverage and obtain necessary documentation, including driver's licenses and insurance cards
• Process referrals for Medicaid, Tricare, and other specific insurance policies
• Handle daily financial tasks, including collecting payments, counting change, and reconciling totals
• Coordinate scheduling for follow-up appointments, physical therapy, and diagnostic tests such as MRIs, CT scans, and labs
• Facilitate communication by relaying messages to physicians and recording comments in patient charts
• Assist with administrative tasks including scanning, filing, and electronic prescription routing
• Maintain a clean and professional work environment, including sanitizing kiosks and iPads

Requirements

• High School diploma or equivalent
• At least 1 year of customer service experience
• Strong knowledge of HIPAA compliance and patient privacy regulations
• Highly detail-oriented with the ability to manage complex administrative tasks
• Proven team player who works well in a collaborative medical environment

Preferred Qualifications

• Previous experience in a medical office setting
• Experience with insurance verification processes

About the Company

Southern Orthopaedic Surgeons is a dedicated medical practice providing specialized orthopedic care. We pride ourselves on maintaining a professional, cohesive team environment to ensure the best possible outcomes and experiences for our patients.