Receptionist

Responsibilities

• Welcome, listen to, and identify client needs across physical, telephone, and omnichannel channels
• Promote and activate available solutions to drive customer loyalty and satisfaction
• Organize and monitor customer satisfaction to develop Halles METRO revenue
• Connect clients with appropriate internal experts and ensure their needs are met
• Maintain and enrich the customer database to ensure quality and reliability
• Manage the onboarding process for new customers and service activation rates

Requirements

• Experience in customer relations and service sales
• Strong interpersonal skills and drive to exceed targets
• Organized, rigorous, and team-oriented mindset
• Field-oriented with a preference for varied, dynamic tasks
• Proficiency in Microsoft Office and digital tools
• Ability to handle heavy loads and work in a cool environment

Benefits

• 13th-month salary plus variable pay based on objectives
• Profit-sharing and participation schemes
• 15% to 18% discount on personal purchases at METRO Halles
• 60% reimbursement of public transport costs and mobility assistance
• Continuous training and internal evolution opportunities
• Special leave (seniority, paternity, menstrual, etc.)

About the Company

METRO France is the leading omnichannel supplier for independent commercial catering in France, serving 400,000 professional clients through 99 points of sale and 20 logistics platforms.