Receptionist

Responsibilities

• Act as the first point of contact for members, greeting and welcoming them according to established procedures
• Handle member check-ins and check-outs efficiently
• Manage and input reservations within the system
• Answer telephone inquiries and assist with reservation requests
• Resolve member queries and provide high-quality customer service
• Work a 40-hour week across a rotating shift pattern (either 6:45am–3:15pm or 2:45pm–11:15pm)

Requirements

• Previous experience working in a hotel or club reception environment
• Strong spoken and written English communication skills
• Proven ability to multitask effectively in a busy, fast-paced environment
• Experience with reservation systems and professional telephone handling

Benefits

• Competitive salary of £9 per hour (temp to perm)
• Free meals in the staff canteen
• Free laundry and dry cleaning for work attire
• Clothing allowance
• Generous recognition and award programmes
• Creative and friendly working environment
• Automatic enrolment in the company pension scheme