Receptionist

Responsibilities

• Provide a professional and efficient welcome to all guests upon arrival.
• Manage guest check-in and check-out services, ensuring all registration details are updated in the system.
• Handle guest requests, room changes, and inquiries throughout their stay.
• Process reservations, room upgrades, and promote high-rated room categories.
• Perform cash handling, currency exchanges, and ensure accurate billing and credit card processing.
• Maintain clear communication with the housekeeping and guest relations departments.
• Monitor the log book and handover notes to ensure continuity of service.
• Adhere to all hotel fire, safety, and health regulations, including COSHH.
• Maintain high standards of personal grooming and professional appearance.

Requirements

• Proven experience in a hotel front office or reception role.
• Proficiency in handling guest check-in/out and reservation systems.
• Strong experience with cash handling and financial transactions.
• Excellent communication skills and a customer-first attitude.
• Knowledge of hotel procedures and fire/safety compliance.
• Ability to work efficiently in a fast-paced hospitality environment.

Benefits

• Competitive hourly rate of £8.12.
• Free travel within London Zones 1-6.