Receptionist

Responsibilities

• Provide a professional and efficient welcome to all guests
• Manage guest check-in and check-out services, ensuring all registration details are updated in the system
• Handle reservations, room changes, and guest requests promptly and professionally
• Maintain cleanliness and organization of the Front Office and surrounding areas
• Process payments, handle cash, and manage currency exchanges for in-house guests
• Coordinate with the housekeeping department regarding room status and special requests
• Monitor the log book and handover notes to ensure seamless service continuity
• Address guest complaints appropriately and escalate to management when necessary
• Promote high-rated rooms and stay informed about current hotel rates, packages, and promotions

Requirements

• Proven experience in front office operations or a similar hospitality role
• Proficiency with Front Office systems and reservation management software
• Strong cash handling skills and attention to detail regarding billing
• Ability to adhere to professional hotel grooming and hygiene standards
• Excellent communication skills to interact with guests and team members
• Knowledge of health, safety, and fire regulations in a hospitality environment

Benefits

• Competitive hourly rate of £8.12
• Free Travel Card covering zones 1-6
• Part-time schedule (approximately 18 hours per week)