Receptionist

Responsibilities

• Provide top-notch customer service, remaining attentive to both client and pet needs
• Answer and triage phone calls, schedule appointments, and manage procedures
• Check-in clients and monitor the flow from check-in to discharge
• Manage record requests between other hospitals and specialty practices
• Work compassionately and patiently with clients in various emotional states
• Assist with filling prescriptions and discharging patients
• Support the coordination of veterinary nursing, daycare, grooming, and retail activities

Requirements

• Proficiency in both Arabic and English
• Proficiency in Microsoft Office
• Previous experience in a front-desk or customer-facing role
• Strong customer service and client communication skills
• Excellent phone handling and appointment scheduling abilities
• Basic computer, administrative, and multitasking skills
• Ability to maintain a professional and welcoming demeanor in a fast-paced environment

About the Company

Groomy Pet is a leading and revolutionizing pet care facility focused on natural products and personalized care. We provide a comprehensive range of services, including veterinary care, daycare, grooming, and retail, all within a calm and stress-free atmosphere designed to help pets look and feel their best.