Receptionist

Responsibilities

• Serve as the first point of contact for clients and visitors, providing a professional and welcoming environment.
• Manage a high volume of incoming phone calls, connecting callers to appropriate departments and taking messages.
• Schedule and confirm appointments for program applicants and manage rescheduling for no-shows.
• Explain agency programs, intake procedures, and eligibility requirements to potential applicants.
• Perform clerical duties including managing faxes, monitoring office supplies, and maintaining appointment logs.
• Assist with outreach duties via phone or in the field as required.
• Maintain strict client confidentiality and professional boundaries in accordance with agency policy.

Requirements

• High School diploma or GED.
• At least 6 months of experience in social/community services, customer service, or a related field.
• Proficiency with computers and basic office software.
• Strong verbal and written communication, math, and data entry skills.
• Valid driver's license and reliable transportation.
• Ability to stand for extended periods and lift/carry heavy items.

Preferred Qualifications

• Experience working as a receptionist or scheduling appointments in a busy office setting.
• Experience serving the elderly, disabled, or low-income populations.
• Ability to speak a second language.

About the Company

Community Action Partnership Hillsborough and Rockingham Counties (CAPHR) provides essential services to help individuals and families achieve self-sufficiency. Our programs span workforce development, education, child development, nutrition, energy assistance, and housing to support the needs of our community.