Receptionist

Responsibilities

• Manage the front desk by greeting clients and colleagues in a professional and polished manner
• Handle incoming and outgoing calls via the switchboard with a warm and confident telephone manner
• Coordinate meeting room logistics, including Outlook calendar reservations, room setup, and clearing
• Monitor the reception email and respond to messages in a timely fashion
• Manage incoming and outgoing post, courier bookings, and deliveries
• Maintain the tidiness of the reception, meeting rooms, and kitchen areas, including restocking supplies
• Assist with security protocols by updating guest details and managing staff swipe card databases
• Support the Facilities Manager with administrative tasks, such as processing invoices and expenses

Requirements

• Demonstrable experience in a professional reception or front-of-house role
• Excellent verbal and written communication skills with a high level of diplomacy
• Strong IT proficiency, specifically with Microsoft 365 (Outlook, Teams, Word, and Excel)
• Experience using video conferencing technologies such as Zoom, Teams, or WebEx
• Ability to multitask and remain calm and composed under pressure in a busy environment
• Strong attention to detail and a proactive approach to service excellence

About the Company

British International Investment (BII) is the UK’s leading development finance institution, wholly owned by the UK Government. Our mission is to address global development challenges through strategic investments that promote sustainable and inclusive economic growth in underserved markets. We foster a collaborative and professional work environment dedicated to making a tangible global impact.