Receptionist and Night Auditor

Responsibilities

• Welcome and register guests upon arrival, answer telephone calls, and respond to queries
• Manage guest departures, process reservations, promote room sales, and carry out front office administration
• Execute administrative and accounting tasks to required standards while maintaining internal controls
• Safeguard revenues and ensure correct collection, processing, and storage of documentation
• Build professional relationships with guests, travel agents, corporate clients, and tour operators
• Carry out additional duties as requested by senior management

Requirements

• Grade 12 and computer literacy, particularly Microsoft Office Suite
• Familiarity with phone systems and Property Management Systems (PMS)
• Knowledge of administrative procedures and health and safety regulations
• Strong customer service, verbal and written communication, and conflict management skills
• Service-oriented, customer-centric, proactive, accountable, collaborative, detail-focused, and assertive
• Ability to handle money and company funds; subject to fraud and credit check
• Willingness to work long hours, shifts, and nights as required by the hospitality industry
• Capacity to manage physical demands including prolonged sitting, walking, standing, and manual handling

Preferred Qualifications

• Front office or reception experience