Receptionist

Responsibilities

• Provide exceptional guest service to ensure an unforgettable experience and encourage positive online reviews.
• Assist the Front Office Manager with administrative tasks and management practices.
• Facilitate seamless collaboration between reception, housekeeping, and food & beverage departments.
• Contribute to the promotion and marketing of the establishment to maximize accommodation sales.
• Promote digital services such as online check-in and fast check-out to enhance guest relations.
• Manage rotating shifts, which may occasionally include night shifts.
• Promote the establishment's Corporate Social Responsibility (CSR) commitments to guests.

Requirements

• Fluency in English to interact effectively with international clients.
• Strong customer service skills with a positive and smiling attitude.
• Excellent organizational skills and a high attention to detail.
• Ability to work rotating shifts, including occasional nights.
• Proactive mindset with the ability to take initiative in a fast-paced environment.

Preferred Qualifications

• Proficiency in a third language is highly desirable.
• Previous experience in a hospitality or reception role.

Benefits

• Access to Grape Link, a social network to connect with colleagues across Europe.
• Significant discounts on accommodation throughout Europe.
• Opportunities for geographic mobility and career growth within the group.
• Employee referral bonus program.
• Professional and fun working environment with team activities and social events.
• Work-life balance perks, including one free weekend per month and two consecutive days off.
• Birthday leave.

About the Company

Accor is a global leader in the hospitality industry. We welcome you as you are and provide a platform where you can grow, learn, and find purpose in your work. Join us to help imagine the hospitality of tomorrow.