Receptionist

Responsibilities

• Accompany guests throughout their entire stay, from reservation to departure
• Provide an exceptional customer experience by embodying the "Heartist" spirit
• Apply group and hotel procedures and policies consistently
• Participate in hotel projects, including loyalty programs and guest animations
• Collaborate closely with other hotel departments
• Ensure compliance with safety and environmental procedures

Requirements

• Fluency in English (a second language is a plus)
• A strong passion for customer service and hospitality
• High attention to detail regarding guest needs and expectations
• Dynamic, smiling personality with a team-player attitude
• Ability to be versatile and manage multiple tasks simultaneously
• Proficiency with computer tools
• Previous experience in a reception role is a plus, but enthusiasm is key

Benefits

• Comfortable workstation including an ergonomic chair
• Family health insurance and free parking
• Meal allowances and in-kind meal benefits
• Heartist Card: global discounts at Accor hotels and various partner brands
• Opportunities for career growth within a major international hotel group
• Integration into a supportive and cohesive team environment

About the Company

Located in the heart of the historic 11th arrondissement of Paris, Ibis Paris Bastille Opéra is a flagship hotel featuring 305 rooms, seminar rooms, a bistro restaurant, and a cocktail bar. We capture the authentic soul of the Bastille district, offering a serene atmosphere within a vibrant, industrial, and artisanal setting.