Receptionist

Responsibilities

• Accompany guests throughout their entire journey, from initial reservation to departure
• Ensure a memorable and personalized experience for every guest
• Act as a guarantor for all operational procedures and hotel standards
• Promote hotel facilities and services to enhance the guest stay
• Participate in hotel loyalty and quality projects (ACDC, ALL)

Requirements

• Strong focus on customer satisfaction and service excellence
• Professional proficiency in English
• Knowledge of FOLS software is a plus
• Proficiency in other languages is a plus

Benefits

• Employee discount card offering reduced rates at Accor and partner hotels
• 75% reimbursement of public transport costs in the Île-de-France region
• Performance-based bonuses, including occupancy bonuses and annual results bonuses
• Team and individual challenge rewards (gift cards or bonuses)
• Food allowances
• Internal training and development plans via the Accor Academy
• Opportunities for career growth within the Accor network across France and Switzerland

About the Company

Accor operates the ibis Paris Gare de Lyon Reuilly, a dynamic hotel located near major Paris landmarks like Gare de Lyon and Place de la Bastille. With an annual occupancy rate exceeding 90% and high quality scores, we pride ourselves on welcoming talent as they are, fostering a professional and enthusiastic team environment.