Receptionist

Responsibilities

• Welcome and orient guests both in person and via telephone
• Manage guest check-in and check-out processes, including billing and payments
• Handle special guest requests and resolve customer complaints efficiently
• Manage the cash drawer and perform daily administrative reception tasks
• Ensure compliance with internal procedures and maintain high service quality standards

Requirements

• Minimum of one year of experience in the hotel industry
• Proficiency in Opera or equivalent property management software
• Mandatory fluency in English

Preferred Qualifications

• Proficiency in additional languages is a significant plus

About the Company

Accor is a global leader in hospitality, bringing together over 45 brands and 5,500 hotels worldwide. We believe in empowering our people and providing numerous opportunities for professional growth. At Accor, we strive to embody responsible hospitality, ensuring every interaction creates a positive and memorable impact for our guests, our colleagues, and our planet.