Reception Manager

Responsibilities

• Oversee daily operations of the reception and guest welcome area within the dining hall
• Manage and supervise the Head Hostess and Hostess / Receptionist team
• Develop staff schedules and ensure adequate reception coverage
• Monitor guest flow and coordinate with floor teams to ensure smooth operations
• Resolve guest inquiries, requests, or complaints in a professional manner
• Promote the dining hall concept, vendors, and ongoing events to guests
• Provide shift coverage for the reception team when required
• Maintain regular communication with the Operations Manager regarding service improvements

Requirements

• Minimum 8 years of experience in hospitality, guest relations, or reception operations
• At least 5 years of experience in a supervisory or managerial role
• Experience in restaurants, hotels, food halls, or large hospitality venues preferred
• Fluent communication in English is required
• Knowledge of Arabic is an advantage
• Strong leadership and team management abilities
• Ability to remain calm and effective during high-volume service periods

About the Company

TGP International operates high-end dining and hospitality venues, focusing on delivering exceptional guest experiences through professional service and operational excellence.