Reception Coordinator

Responsibilities

• Manage reception activities to ensure excellence in customer service and unit performance
• Plan, administer, and coordinate area activities, including defining routines and guest approach techniques
• Coordinate hotel occupancy and guide the Reservations Supervisor or Assistant
• Participate in annual budget preparation and control actual vs. budgeted costs
• Define tariff grids, commercial agreements, and propose promotional packages
• Mediate conflicts and intervene in critical or atypical guest situations
• Manage the team, including selection, training, performance evaluation, and scheduling
• Ensure the supply of materials and equipment for service execution

Requirements

• Degree in Tourism, Hospitality, or a compatible field
• Knowledge of internal reception procedures and hotel area interfaces
• Proficiency in hotel management software
• Strong problem-solving, organization, and communication skills
• Customer orientation and ability to work in a team

About the Company

Accor is a world leader in Hospitality, with over 230,000 specialists dedicated to putting people at the center of everything they do, creating new connections and emotions for guests.