Reception Agent

About the Company

Located in the famous shopping and sightseeing district of Ginza, Ibis Styles Tokyo Ginza opened in 2021 as a creative hotel brand. Ibis Styles is part of the Accor Group, a French hotel chain with approximately 5,800 hotels worldwide. Our international staff welcomes guests from around the world with friendly greetings and unique hospitality.

Responsibilities

• Provide high-quality service including guest welcoming, check-in/check-out, handling requests, and payment processing
• Offer personalized hospitality tailored to each individual guest
• Provide information regarding hotel facilities and services to enhance the guest stay (upselling)
• Ensure a comfortable and memorable stay experience for all guests

Requirements

• Passion for interacting with people
• Ability to treat guests and colleagues with a spirit of hospitality
• Native-level Japanese language skills
• Comfortable providing customer service in English
• Ability to work night shifts

Benefits

• Meal allowance (10,000 JPY/month)
• Overtime and late-night shift allowances
• Commuting allowance (up to 50,000 JPY/month)
• Full social insurance
• Salary increases and bonuses based on performance
• Congratulatory/condolence payments and leave
• Maternity and childcare leave
• Uniform provided
• Employee discounts at Accor Group hotels (subject to conditions)
• Birthday special allowance