Receivables Support Representative

Responsibilities

• Execute outbound collections calls and email follow-ups for past-due accounts
• Secure payments, payment commitments, and account resolutions
• Investigate billing disputes, invoice discrepancies, and account setup issues
• Open, manage, and close Salesforce cases with detailed documentation
• Work cross-functionally with operations, installation, service, and billing teams
• Identify opportunities to enroll customers into auto-pay programs
• Maintain accurate and audit-ready Salesforce records

Requirements

• Experience in collections, receivables, billing support, or customer account management
• Proven ability to manage high-volume customer communication by phone and email
• Experience using Salesforce or similar CRM systems for case management
• Strong written and verbal English communication skills
• Strong attention to detail and organizational skills
• Ability to investigate and resolve billing or payment issues independently

Preferred Qualifications

• Experience working in accounts receivable or structured collections environments
• Background supporting service, operations, or installation-based businesses
• Experience improving auto-pay adoption or reducing delinquency risk
• Familiarity with root-cause analysis and operational process improvement
• Experience documenting SOPs or recurring issue workflows

About the Company

Pavago provides specialized talent solutions, connecting high-quality professionals with growing companies across various industries.