Readiness & Enablement Lead, SMB Sales

Responsibilities

• Build and scale global onboarding, readiness, and certification frameworks across SMB sales vendors
• Create role-based onboarding paths, knowledge checks, and ramp expectations
• Ensure vendor trainers deliver readiness programs consistently and at scale
• Design enablement for new products, pricing changes, and process updates
• Monitor ramp quality, certification performance, and productivity curves to identify risk
• Build dashboards and feedback loops connecting readiness to seller performance
• Partner with Vendor Managers, Sales Leadership, and RevOps to close execution gaps
• Create scalable knowledge systems and AI-enabled workflows to improve onboarding speed

Requirements

• 8+ years of experience in sales enablement, readiness, onboarding, or training operations
• Direct experience supporting outsourced sales teams or BPO environments
• Experience in software, SaaS, cloud, or high-velocity commercial environments
• Proven ownership of onboarding, ramp quality, and certification programs
• Strong understanding of sales funnel performance and quality frameworks
• Executive presence and ability to influence cross-functional stakeholders

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.