Reactive Maintenance Coordinator

Responsibilities

• Manage the end-to-end reactive maintenance lifecycle from task creation and assignment through to completion and closure
• Monitor active works to ensure compliance with KPIs, SLAs, and established escalation pathways
• Identify and resolve blockers such as access issues, supplier delays, or quotation hold-ups
• Chase supplier performance by securing attendance, service reports, and quotes
• Maintain a live jeopardy register to identify and manage jobs at risk of SLA or KPI breaches
• Provide timely and accurate status updates to Facilities Managers, customers, and end users via phone, email, and CMMS
• Build and maintain strong stakeholder relationships with suppliers and internal teams

Requirements

• 3-5 years of experience in service coordination, facilities support, or property maintenance administration
• Strong proficiency with Microsoft 365 products and work order management systems
• Deep understanding of the work order lifecycle and reactive maintenance processes
• Proven ability to manage high-volume tasks and competing priorities in a fast-paced environment
• Excellent written and verbal communication skills for professional stakeholder engagement
• Strong organizational, analytical, and planning skills

Preferred Qualifications

• Knowledge of facilities management, technical services, or related operational environments

Benefits

• Exclusive staff discounts with a wide range of partners
• Access to learning and development programs to support career growth
• Global career pathways and opportunities to grow within ISS worldwide
• A positive and inclusive team culture

About the Company

ISS is a leading global workplace experience and facility management company. We provide placemaking solutions that contribute to better business performance and make life easier, more productive, and more enjoyable for our clients.