RCM Specialist Intern

About the Company

Swish Dental is a privately owned and operated dental practice with the patient in mind. We empower patients and employees to be their best through an inclusive, fun, and welcoming environment.

Responsibilities

• Complete and process provider applications and maintain database accuracy
• Proactively follow up on application statuses and missing information
• Review revenue cycle processes including insurance verification, claims submission, and payment posting
• Investigate and resolve denied, delayed, or underpaid claims
• Monitor and track accounts receivable aging to ensure timely collection
• Analyze claim denials and communicate root causes to the team
• Handle appeals for denied claims and support providers with documentation
• Maintain detailed records of all follow-up activities and claim outcomes

Requirements

• Minimum of 2 years of experience in dental billing and revenue cycle management
• Proficiency in dental billing software such as OpenDental, Dentrix, or Eaglesoft
• Familiarity with dental coding including CPT and ICD-10
• Strong understanding of insurance billing processes and dental insurance plans
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Meticulous attention to detail and accuracy
• Ability to prioritize tasks and work independently