Quant Analytics Associate - Time Series Forecasting Strategist

Responsibilities

• Forecast contact center demand at daily and monthly intervals to assist with resource planning and staffing optimization.
• Identify opportunities to enhance existing call volume and productivity forecasting processes.
• Monitor, evaluate, and improve forecast accuracy by comparing results with actual outcomes and implementing improvements.
• Provide analytical leadership to cross-functional teams to prepare detailed integrated forecasts across multiple lines of business.
• Communicate complex quantitative results to stakeholders and senior leadership in an easily understood manner.
• Explore and implement opportunities for automation frameworks using Python.

Requirements

• MS or PhD degree in a quantitative discipline such as Statistics, Economics, Applied Math, Computer Science, Data Science, or Engineering.
• 3+ years of experience in business planning and significant forecasting experience.
• Strong modeling background with expertise in time-series forecasting (e.g., Moving Average, Exponential Smoothing, Auto-Regression).
• Proficiency in statistical programming languages such as Python, R, or SAS.
• Hands-on experience delivering descriptive statistics, inference, and data visualizations.
• Strong analytical, interpretive, and problem-solving skills to interpret large datasets.

Preferred Qualifications

• Experience with big-data technologies such as Hadoop, Spark, or SparkML.
• Familiarity with SQL, Hive, or other data table operations.
• Experience with tools such as Trifacta, Alteryx, or SAS.
• Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices.

About the Company

JPMorgan Chase & Co. is a leading global financial services firm with a history spanning over 200 years. We provide innovative financial solutions to millions of consumers, small businesses, and prominent corporate and institutional clients through our J.P. Morgan and Chase brands. Our Consumer & Community Banking division serves customers through a wide range of services, including personal banking, credit cards, mortgages, and investment advice.