Quality Specialist (QPC) V - Customer

Responsibilities

• Manage and follow up on customer complaints and coordinate containment actions for quality deviations.
• Act as the primary point of contact for customers regarding all quality-related topics.
• Lead root cause analysis using 8D methodology and implement corrective/preventive actions.
• Apply automotive quality tools including APQP, Core Tools, and PPAP.
• Prepare and manage customer deliverables such as FMEA, Control Plans, MSA, and PSW.
• Upload and manage required information within customer portals.
• Monitor and improve key performance indicators (KPIs) to drive continuous quality improvement.
• Collaborate with multidisciplinary internal teams to ensure customer requirements are met.

Requirements

• Bachelor’s degree in Engineering or equivalent experience.
• 2 to 3 years of experience in Customer Quality, preferably within the automotive industry.
• Strong knowledge of APQP, Core Tools, and PPAP.
• Proficiency in 8D and root cause analysis methodologies.
• Experience working with customer portals (e.g., Nexteer or similar).
• Upper-Intermediate to Advanced English proficiency.
• Results-oriented mindset with strong communication and customer management skills.

Preferred Qualifications

• Experience monitoring and improving quality KPIs.
• In-depth knowledge of customer-specific requirements.

Benefits

• Professional growth and development opportunities.
• International and dynamic working environment.
• Guaranteed profit-sharing bonus and year-end bonus.
• Pension plan, savings fund, and credit union.
• Grocery vouchers and other competitive benefits.

About the Company

FORVIA HELLA is a leading international automotive supplier specializing in high-performance lighting technology and vehicle electronics. As part of the FORVIA Group, we operate globally with a diverse workforce dedicated to innovation and excellence in the automotive lifecycle solutions market.