Quality Specialist (QPC) V - Customer

Responsibilities

• Manage and follow up on customer complaints and coordinate containment actions.
• Lead root cause analysis using 8D methodology to define and implement corrective and preventive actions.
• Act as the primary point of contact for customers regarding quality topics and engineering changes.
• Apply automotive quality tools including APQP, Core Tools, and PPAP.
• Prepare and manage customer deliverables such as FMEA, Control Plans, MSA, and PSW.
• Upload and manage required information in customer portals.
• Monitor and improve key performance indicators (KPIs) to drive continuous quality improvement.
• Collaborate with multidisciplinary internal teams to ensure goal achievement.

Requirements

• Bachelor’s degree in Engineering or equivalent experience.
• 2 to 3 years of experience in Customer Quality, preferably within the automotive industry.
• Strong knowledge of APQP, Core Tools, and PPAP.
• Proven experience with 8D and root cause analysis methodologies.
• Experience working with customer portals (e.g., Nexteer or similar).
• Upper-Intermediate to Advanced English proficiency.
• Results-oriented mindset with strong communication and customer management skills.

Preferred Qualifications

• Experience monitoring and improving quality KPIs.
• In-depth knowledge of customer-specific requirements.

Benefits

• Professional growth and development opportunities.
• International and dynamic working environment.
• Guaranteed profit-sharing bonus and year-end bonus.
• Pension plan, savings fund, and credit union.
• Grocery vouchers and other additional benefits.

About the Company

FORVIA HELLA is a leading international automotive supplier specializing in high-performance lighting technology and vehicle electronics. As part of the FORVIA Group, we operate globally with approximately 36,500 employees across more than 125 locations, providing innovative solutions for manufacturers and the spare parts market.