Quality Officer

Responsibilities

• Lead and develop the quality team, overseeing daily activities and ensuring operational efficiency
• Monitor inbound materials, in-process operations, and outbound shipments for compliance
• Conduct root cause analysis for non-conformities and implement corrective and preventive actions (CAPA)
• Develop, update, and maintain SOPs, work instructions, and quality documentation
• Identify process gaps and drive continuous improvement initiatives to reduce errors
• Train warehouse staff on quality standards, inspection procedures, and proper handling
• Conduct internal audits to ensure alignment with ISO and other relevant standards
• Maintain accurate records of inspections, test results, and quality incidents
• Prepare and present quality performance reports, trends, and risk assessments to management
• Collaborate with suppliers and logistics partners to resolve quality-related issues

Requirements

• 1+ years of experience in quality assurance/control (QA/QC)
• At least 1 year of experience in a leadership role
• Practical experience in warehouse or supply chain quality operations
• Solid knowledge of SOPs, CAPA, and auditing practices
• Proficiency in MS Office applications
• Strong analytical, problem-solving, and communication abilities
• Ability to work in a fast-paced environment and manage multiple priorities

About the Company

Ana Ninja is a grocery service provider dedicated to delivering efficiency and quality to its customers.