Quality Manager, International, Worldwide Grocery Owned Brands, Product Quality

Responsibilities

• Monitor product performance after launch and analyze quality trends to identify improvement opportunities
• Work with cross-functional teams and suppliers to implement corrective actions
• Develop and maintain quality metrics, reporting mechanisms, and performance dashboards to track program and supplier performance
• Conduct technical assessments of supplier quality performance and support process improvements
• Collaborate with Product Development, Category Management, Food Safety, and Operations to ensure quality standards throughout the product lifecycle
• Evaluate new tools, systems, and data management approaches to automate and simplify quality monitoring processes

Requirements

• Bachelor's degree or equivalent professional experience
• Experience working across multiple functional teams and geographic regions
• Fluency in English and Japanese
• Experience in trust and safety compliance, risk management, or quality assurance
• Experience in an operations analyst, data analyst, or similar analytical role

Preferred Qualifications

• Experience with large-scale data analysis and reporting tools such as SQL, Power Query, or Python
• Experience using managed machine learning or artificial intelligence solutions
• Experience managing the complete product lifecycle from development through post-launch monitoring
• Experience leading or participating in continuous improvement initiatives
• Experience in private label brands or consumer goods manufacturing, particularly in food and beverage products

About the Company

Amazon is a global leader in e-commerce and technology. The Worldwide Grocery Owned Brands team is dedicated to ensuring that every product bearing our brand meets our high quality standards and delivers on the promise we make to our customers across both physical retail and online channels.