Quality Manager

Responsibilities

• Establish quality controls based on operational needs to ensure compliance with metrics, trends, and behaviors
• Monitor quality auditors to ensure adherence to service guidelines and criteria
• Supervise service levels and quality control to meet established client requirements
• Generate reports, KPIs, and metrics necessary for effective operational control
• Manage the feedback process for coordinators experiencing difficulties in the service process

Requirements

• University degree in Business Administration, Industrial Engineering, or a related field
• Minimum of 2 years of experience in similar quality management roles
• Certifications in ISO 9001, Six Sigma, or Lean Manufacturing
• Advanced proficiency in Microsoft Excel
• Experience using Power BI for data analysis

Preferred Qualifications

• Strong teamwork and collaboration skills
• Effective communication abilities
• Proactive attitude, initiative, and empathy
• Proficiency in Microsoft Office suite

Benefits

• Attractive salary and full-time position
• Opportunity to work in a friendly, open culture with real autonomy and responsibility
• Professional growth within a rapidly expanding company
• Regular team-building activities, including weekly sports and monthly social events

About the Company

INTERAMERICAN ASSIST COSTA RICA S.A. (Addiuva) is a growing organization focused on connecting talent and delivering high-quality service solutions. We pride ourselves on a culture of intelligence, autonomy, and efficiency, avoiding unnecessary bureaucracy to empower our employees to make a real impact.