Quality Liaison

Responsibilities

• Manage Non-Conforming Event (NCE) investigations using root cause analysis techniques like 5 Whys and Fishbone Diagrams.
• Develop and implement Corrective and Preventive Actions (CAPAs) to drive continuous improvement.
• Conduct periodic comprehensive and weekly focused audits to ensure conformance to quality checklists and patient safety standards.
• Serve as the site Document Control specialist, managing SOP manuals and ensuring regulatory compliance.
• Deliver training to staff regarding quality programs, tools, and good documentation practices.
• Oversee the Man Overboard (MoB) program to coordinate searches for missing samples and document incidents.
• Compile and analyze quality metrics to inform Management Review KPI feedback.

Requirements

• Associate’s degree in science or a related discipline (or equivalent combination of education and experience).
• Minimum of two years of experience working in a veterinary or clinical laboratory setting.
• Strong knowledge of laboratory service lines including accessioning, chemistry, hematology, histology, microbiology, parasitology, urinalysis, and cytology.
• Proficiency in Microsoft Office suite (Excel, Outlook, Word, and PowerPoint).
• Excellent written and oral communication skills with strong analytical and troubleshooting abilities.

Preferred Qualifications

• Previous experience in laboratory Quality Management.
• Experience with Non-conforming Event Management, Internal Auditing, or Document Control.
• Experience utilizing MediaLab software.
• Professional certification such as MLS, MT, CLS, or relevant ASQ certification.
• Advanced skills in Excel or Power BI for data analysis and reporting.

About the Company

Zoetis is the world leader in animal health, dedicated to advancing care for animals through the discovery, development, and manufacture of vaccines, medicines, and diagnostics for companion animals and livestock.