Quality Engineer

Responsibilities

• Act as the highest technical escalation authority to resolve complex field issues escalated from global customer support.
• Lead system-level debugging across hardware, OS, drivers, firmware, BIOS, and applications to isolate root causes.
• Utilize advanced debugging techniques including log analysis, crash dump analysis, signal tracing, and performance profiling.
• Drive end-to-end root cause analysis and define corrective and preventive actions for systemic issues.
• Collaborate cross-functionally with R&D, ODMs, silicon vendors, and external suppliers to resolve design and integration defects.
• Validate hardware, firmware, and software fixes to ensure stability, compatibility, and production readiness.
• Document and manage escalations using structured methodologies such as 8D and RCA reports.
• Mentor senior engineers and establish best practices for debugging and escalation handling.

Requirements

• Bachelor’s or Master’s degree in Engineering (Industrial, Manufacturing, Electrical, Electronics, or related).
• 5+ years of progressive experience in quality engineering, platform engineering, or system debugging.
• Expert-level proficiency with debugging tools including WinDbg and Windows Performance Analyzer (WPA).
• Strong experience troubleshooting PC hardware and platform-level issues (CPU, memory, storage, I/O, thermal).
• Deep understanding of system architecture, including BIOS/UEFI, OS internals, and driver/firmware interactions.
• Proficiency in Windows internals, PowerShell, and command-line tools.
• Ability to lead complex investigations independently under high-pressure conditions.

Preferred Qualifications

• Experience working within OEM/ODM ecosystems and with silicon vendors.
• Certifications such as Microsoft Windows Client/Server or CompTIA A+.
• Experience analyzing system logs, telemetry data, and kernel/user-mode dump files.

Benefits

• Comprehensive health, dental, and vision insurance.
• Long term and short term disability insurance.
• Life insurance and employee assistance programs.
• Generous time off, including 11 paid holidays and flexible vacation/sick leave.
• 4-12 weeks of fully paid parental leave based on tenure.

About the Company

HP is a global technology leader dedicated to creating products that reshape the way the world works. We foster an inclusive environment where employees are empowered to contribute to collective success and drive innovation in the future of work.