Quality Assurance Specialist II

Responsibilities

• Perform post-funding reviews of mortgage applications to ensure adherence to company policies and prudent underwriting decisions
• Review files prior to closing to verify compliance with underwriting guidelines
• Conduct Quality Assurance reviews in a timely, efficient, and objective manner
• Support external audit processes by gathering system information and addressing auditor inquiries
• Analyze root causes, patterns, and trends to assist in developing internal control procedures
• Adhere to all policies and procedures to ensure AML requirements are met
• Communicate effectively in both French and English with customers and partners

Requirements

• Bilingualism in French and English is required for interacting with customers and partners
• University degree, post-secondary education, or equivalent work experience
• Demonstrated experience and knowledge of residential underwriting practices
• Comprehensive understanding of mortgage operations and credit policies
• Experience identifying and investigating potentially fraudulent mortgage applications
• Proficiency in Microsoft Office (Excel, Word, Outlook); Microsoft Access skills are an asset

Benefits

• Highly competitive compensation package including base salary and bonus
• Comprehensive benefits program, including a Health Spending Account
• Maternity and parental leave top-up
• Extensive training programs and career advancement opportunities
• Modern office environment and a supportive teamwork culture
• Ongoing social events and opportunities for community involvement

About the Company

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and serve as Canada’s largest commercial mortgage lender. We are committed to diversity and inclusion and are consistently recognized as a great place to work.