Quality Assurance Specialist

Responsibilities

• Conduct surveillance of workforce activities using statistical sampling, audit, and observation techniques
• Evaluate compliance with policies, procedures, and contract requirements
• Implement continuous quality improvement processes through review of operations and administrative systems
• Evaluate internal reports and provide required monitoring documents
• Review customer survey data regularly
• Document timely and accurate case management activities in required systems
• Ensure performance reviews of caseload conform to State guidelines
• Provide monitoring reports to the QA Manager

Requirements

• Familiarity with federal, state, and local laws and regulations
• Experience in a complex, fast-paced, and confidential work environment
• Excellent written and verbal communication skills
• Computer literacy for statistical compilation, analysis, and database access
• Directly related work experience in performance monitoring

Preferred Qualifications

• Bachelor's Degree
• Two years of case management experience

About the Company

Equus Workforce Solutions is a leading provider of workforce development services in North America, focusing on the development, design, and delivery of demand-driven workforce solutions.