Quality Assurance Specialist

Responsibilities

• Evaluate customer interactions (calls, chats, emails, social media) to ensure alignment with quality standards
• Deliver clear, constructive feedback to support representatives for continuous improvement
• Participate in internal and client calibration sessions to ensure quality consistency
• Collaborate with the Team Leader on coaching initiatives and performance alignment
• Identify and recommend process improvements to enhance service delivery
• Track and analyze quality-related data to identify trends and opportunities

Requirements

• Proficiency in Czech (C2 level) and English (minimum B2 level)
• Strong attention to detail, organizational, and time management skills
• Ability to work independently and take initiative in a fast-paced environment
• Advanced knowledge of Microsoft Office tools
• Excellent communication skills, both written and verbal
• Willingness to relocate or commute to Brno (onsite presence required)

Benefits

• Meal vouchers (CZK 123.90 per working day)
• Benefit card (CZK 1940 per month)
• Performance-based bonuses
• Daily engagement with international clients and colleagues
• Competitive referral bonus program
• Regular team-building events and social activities

About the Company

D-ploy is a leading IT and Engineering Solutions company with operations throughout the EMEA region and the USA, delivering innovative services to industry-leading clients.