Quality Assurance Manager

Responsibilities

• Lead and manage a team of up to 15 QA Auditors and a QA Supervisor
• Identify and solve policy, process, or product gaps from QA findings
• Manage workflow and resource allocation to meet service-level agreements
• Establish and track team KPIs using reporting frameworks, dashboards, AI tools, and speech analytics
• Partner with WFM, Leadership OPS, Product Operations, and Training teams
• Drive operational excellence and long-term strategic improvements

Requirements

• Minimum 8 years of team leadership experience
• 5 years of experience in quality leadership roles
• Demonstrated success managing quality programs for 500+ frontline agents
• Proficiency in interpreting and manipulating data in Google Sheets or Excel
• Data-driven mindset with ability to make informed decisions

Preferred Qualifications

• Experience leading multi-site or global quality operations

About the Company

DoorDash is a technology and logistics company on a mission to empower local economies. We are expanding from food delivery to becoming the go-to platform for any and all goods, connecting consumers, merchants, and Dashers through innovative technology.