Quality Assurance Auditor

Responsibilities

• Complete 100% of assigned audits on time and provide actionable feedback
• Deliver assigned coaching sessions to reinforce positive behaviors
• Participate in recurring calibration sessions to ensure scoring accuracy
• Conduct ad-hoc deep-dives and root-cause analyses (RCA)
• Maintain expert knowledge of customer contact drivers by line of business
• Recommend updates to training, knowledge articles, and SOPs
• Train and mentor new auditors on best practices and efficiency tools

Requirements

• Minimum 6 months of Customer LOB experience
• Excellent written and verbal communication skills
• Analytical and data-driven mindset with root cause analysis skills
• Strong time management and organizational skills
• Ability to work independently in a fast-paced environment
• Proactive owner mentality with high attention to detail

Preferred Qualifications

• Minimum 1-year Quality Auditor experience
• Experience supporting multiple lines of business

About the Company

DoorDash is a technology and logistics company on a mission to empower local economies. We are evolving from a food delivery service into a platform that people turn to for any and all goods.