
Posted 3 days ago
Quality Assurance Associate IV
ConduentQuality Assurance Associate IV
Requirements
data organizing skills, coordination skills, problem solving ability, interpersonal skills, technical expertise in specific processes
Skills
Quality AssuranceAudit
About the role
Responsibilities
- Monitor transactions to ensure compliance against established performance standards
- Develop and implement key process improvements and systematic quality assurance approaches
- Assess associate performance and deliver coaching and feedback to transaction processing personnel
- Document performance trends to develop processes and improve overall team performance
- Partner with operational team leads to identify and address areas of opportunity
- Assist with the development of training modules, QA processes, and documented SOPs
- Detect, examine, and report fraudulent activities
- Help create corrective and preventive action plans (CAPA) for error minimization
- Review the work of levels 1, 2, and 3 associates
Requirements
- Proven technical expertise in specific operational processes and systems
- Strong data organizing and coordination skills
- Excellent problem-solving ability to evaluate issues and implement effective solutions
- Strong interpersonal skills with the ability to exchange ideas and information effectively
- Ability to provide subject matter guidance and coaching to junior team members
- Experience working within established procedures and practices
About the Company
Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and millions of people worldwide.
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeQuality Assurance Associate IV
Conduent · Cebu City
