Quality Assurance Associate IV

Responsibilities

• Monitor transactions to ensure compliance against established performance standards
• Develop and implement key process improvements and systematic quality assurance approaches
• Assess associate performance and deliver coaching and feedback to transaction processing personnel
• Document performance trends to develop processes and improve overall team performance
• Partner with operational team leads to identify and address areas of opportunity
• Assist with the development of training modules, QA processes, and documented SOPs
• Detect, examine, and report fraudulent activities
• Help create corrective and preventive action plans (CAPA) for error minimization
• Review the work of levels 1, 2, and 3 associates

Requirements

• Proven technical expertise in specific operational processes and systems
• Strong data organizing and coordination skills
• Excellent problem-solving ability to evaluate issues and implement effective solutions
• Strong interpersonal skills with the ability to exchange ideas and information effectively
• Ability to provide subject matter guidance and coaching to junior team members
• Experience working within established procedures and practices

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and millions of people worldwide.