QC Manager, Home Textiles

Responsibilities

• Collaborate with Quality Assurance, Sourcing, and Merchandising to embed quality checkpoints early in the process
• Lead supplier quality and compliance assessments and guide suppliers on best practices
• Interpret in-process and analytical data to make quality evaluations and recommend improvements
• Perform on-site supervision of supplier QC personnel or conduct troubleshooting and continuous improvement actions
• Conduct regular inspections and audits to identify and address quality issues
• Resolve quality-related issues with stakeholders and implement corrective actions
• Address customer complaints related to product quality and suggest remedies to suppliers
• Monitor quality metrics to reduce return percentages
• Utilize data-analysis tools like SPC and Pareto Charts to drive process improvements
• Support the implementation of the Quality Management System with HQ

Requirements

• Bachelor's degree in science, engineering, or a relevant field
• 8+ years of proven experience in quality control
• Experience in furniture or home goods industries preferred
• Knowledge of quality control methodologies, tools, and best practices
• Strong communication and interpersonal skills
• Ability to travel more than 50% of the time
• Proficiency in auditing, corrective actions, and root cause analysis
• Experience assessing regulatory compliance issues
• Excellent problem-solving and decision-making skills

Preferred Qualifications

• Home Textiles industry-specific experience or tools
• Direct-to-consumer, retail, or e-commerce background

About the Company

Quince is a direct-to-consumer (DTC) company disrupting the retail industry by leveraging AI, analytics, and automation to provide high-quality essentials at low prices through sustainable and fair production practices.