Qantas Club Agent

Responsibilities

• Deliver a seamless, personalised, and memorable lounge experience
• Warmly welcome guests and assist with their needs
• Anticipate customer expectations and resolve enquiries
• Maintain a premium lounge environment through exceptional service and care

Requirements

• Previous experience in a fast-paced customer service environment
• Ability to perform effectively under pressure
• Strong communication and teamwork skills
• Excellent organisational and time-management skills
• Impeccable personal presentation and professionalism
• Flexibility to work a 7-day rotating roster, including weekends and public holidays
• Current Responsible Service of Alcohol (RSA) certificate or ability to obtain one

Benefits

• Heavily discounted air travel for employees, family, and friends
• Flexible leave options including 18 weeks paid parental leave
• Access to various retail, food, and wellbeing discounts
• Salary packaging programs
• Wellbeing support including mental health resources and nutrition plans

About the Company

Founded in 1920, Qantas is Australia’s largest regional, domestic, and international airline, providing transportation for customers and freight through the Qantas and Jetstar brands.