QA Lead

About the Company

Giga is building the next generation of customer experience through real-time AI agents that understand emotion and resolve issues instantly. Having recently raised a $61M Series A, Giga is scaling its platform to become the go-to AI platform for enterprise automation, trusted by industry leaders like DoorDash.

Responsibilities

• Define test plans, acceptance criteria, and coverage matrices for voice, chat, and email AI agents
• Validate AI agent conversations for accuracy, tone, hallucinations, and edge cases
• Own the QA gate for releases, coordinating test cycles and managing regression suites
• Manage a distributed QA team across San Francisco and offshore locations
• Classify, prioritize, and document defects for engineering teams
• Design and implement QA processes, workflows, and documentation to support scaling

Requirements

• 7+ years of experience in QA or quality assurance
• Proven track record of leading test efforts for complex products
• Experience managing or leading distributed/offshore QA teams
• Experience testing conversational AI, voice systems, chatbots, or non-deterministic products
• Strong test planning and edge-case identification skills
• Excellent communication and bug reporting skills
• Ability to build a QA function and processes from scratch

Benefits

• Catered lunch daily
• Dinner stipend
• $150/month wellness benefit (gym, fitness classes, mental health)
• 401(k) plan
• Commuter benefits
• Medical, dental, and vision coverage