QA Engineer

Responsibilities

• Handle customer complaints by receiving, registering, classifying, and performing initial assessments and containment actions.
• Lead problem-solving processes using methodologies such as 4M, 5Why, and Fishbone Analysis.
• Conduct on-site investigations, sampling, testing, and data analysis to identify root causes.
• Develop, implement, and track corrective and preventive actions (CAPA) in collaboration with Production and Engineering teams.
• Maintain customer complaint databases and perform trend analysis to prepare monthly and quarterly KPI reports.
• Develop and implement process quality management systems, including SOPs, work instructions, and related training.
• Participate in quality risk assessments and product validation for new products.

Requirements

• Bachelor’s degree in Engineering (Materials, Chemistry, Mechanical, Industrial) or a related technical field.
• Minimum 2 years of experience in Quality Assurance, Quality Control, Manufacturing, or Customer Complaint Handling.
• Proficiency in English (TOEIC 650 or above) across speaking, listening, reading, and writing.
• Strong problem-solving skills and ability to conduct technical investigations and data analysis.
• Proficiency in MS Office software (Excel, Word, PowerPoint, Outlook).
• Ability to work independently and manage tasks under time pressure.

Preferred Qualifications

• Experience in the food industry or manufacturing of packaging materials and consumer goods.
• Knowledge of quality systems such as ISO9001, ISO22000, FSSC22000, or BRCGS.

Benefits

• A variety of exciting challenges with ample opportunities for development and training in a global landscape.
• A culture of innovation driven by industry experts.
• An equal opportunity employment experience that values diversity and inclusion.
• Market competitive compensation and benefits with flexible working arrangements.

About the Company

Tetra Pak is committed to making food safe and available everywhere. We protect what's good—protecting food, people, and the planet—touching millions of lives every day through sustainable and innovative solutions.