QA Complaints Specialist

Responsibilities

• Handle product complaints received from the customer service department
• Initiate, process, and send notifications as required by Standard Operating Procedures (SOPs)
• Interact with customers and customer service to acquire information for complaint investigations
• Evaluate complaints for regulatory reportability and submit compliant reports
• Write, investigate, and ensure timely submission of complaint investigations
• Review and approve complaint investigations submitted by other team members
• Collaborate with other departments to address technical issues and conduct thorough investigations
• Initiate applicable Corrective Action/Preventative Action (CAPA) plans
• Maintain accurate product complaint logs via internal database tracking systems
• Ensure all paperwork for complaint folders is complete

Requirements

• Bachelor's degree, preferably in life sciences
• 2+ years of experience in pharmacy operations or a cGMP environment
• Strong written, verbal, and presentation communication skills
• Proficiency in database management and Microsoft Office (Word, PowerPoint, Excel)
• Ability to work under pressure and meet deadlines
• Strong critical thinking and ethical standards

About the Company

Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America, specializing in a comprehensive portfolio of retina, dry eye, and surgical products.