PWM Associate Service Manager

Responsibilities

• Partner with the Service Manager to provide operational support, oversight, and general management functions for the branch.
• Lead the branch in executing strategic priorities by coaching staff on consistency, quality, and compliance with Firm policies.
• Oversee service transaction approvals, including trade error supervision, money movement, document handling, and account maintenance.
• Facilitate training and act as a Learning Partner for new hire Service Associates.
• Conduct quality assurance reviews on document handling and operational execution across the branch.
• Manage the Audit Readiness Program and oversee regular self-audit testing to ensure compliance.
• Identify and implement process improvements to maximize team productivity and driving efficiencies.
• Resolve client inquiries and escalate complex service breaks to the management team as necessary.

Requirements

• High School Diploma or equivalent; a College degree is preferred.
• Active Series 7, 9, and 10 licenses AND Series 66, OR Series 63 and 65 licenses.
• At least 2 years of industry experience required.
• Strong supervisory situational decision-making skills.
• Exceptional organizational, time management, and conflict resolution skills.
• Ability to manage relationships and motivate teams at various levels.

About the Company

Morgan Stanley is a leading global investment bank that advises, manages, and distributes capital for people, governments, and institutions. Guided by core values of putting clients first and doing the right thing, we strive to provide first-class service and innovative solutions to help our clients reach their goals while fostering stronger communities worldwide.