Public Liaison Officer

Responsibilities

• Build and maintain positive relationships with customers, stakeholders, and the local community affected by the M6 Lune Gorge project
• Coordinate communications through various channels including letter drops, face-to-face meetings, and community events
• Act as the primary point of contact for the local community, responding to enquiries and concerns with professionalism
• Maintain accurate records of all stakeholder engagement on the National Highways CRM system
• Support social value opportunities, including charitable events, school engagement, and careers fairs

Requirements

• Experience in a similar public liaison or community engagement role
• Strong communication skills, with the ability to explain complex information clearly both in writing and face-to-face
• Highly organised, approachable, and able to build positive relationships with diverse groups of people
• Ability to stay calm under pressure and make quick, fair, and inclusive decisions
• Proficient IT skills, specifically in Microsoft Word and Excel

Benefits

• Life assurance
• Kier Rewards program
• Additional holiday purchase opportunities
• Matched pension scheme up to 7.5%
• Enhanced family leave and policies
• Share plan schemes
• Free health and wellbeing services
• Opportunity to purchase health benefits and insurance

About the Company

Kier is a leading infrastructure services provider. We are committed to making Kier a diverse and inclusive place to work, ensuring our people play a key role in shaping our policies and initiatives.