PSC Manager

Responsibilities

• Perform venipunctures and finger sticks to obtain blood specimens
• Act as operations manager for the designated Patient Service Center (PSC)
• Verify test requisitions and patient identification
• Maintain specimen integrity using aseptic techniques and follow isolation procedures
• Track collected specimens and maintain daily tallies in the provided system
• Report KPIs to product management leadership on a biweekly basis
• Manage phlebotomy equipment and assist with PSC vendor management
• Oversee phlebotomy program operations including scheduling and customer feedback
• Onboard, train, and retrain phlebotomists as needed to support volume growth

Requirements

• Minimum of 5 years of phlebotomy experience
• High School Diploma or equivalent required
• Must provide phlebotomy license if required by state regulations
• Ability to lift up to 50 pounds of supplies

Preferred Qualifications

• 5+ years of high-level customer care experience
• Experience managing or supervising phlebotomy operations and teams
• BS/BA degree
• Phlebotomy Certification
• Previous financial and budgetary experience
• Bilingual language skills

About the Company

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The company aims to make personalized genetic testing and diagnostics part of the standard of care to enable earlier and more targeted interventions.