Proximity Support Technician

Responsibilities

• Organize and carry out maintenance interventions
• Perform diagnostics and hardware/software configurations based on established procedures
• Prepare, install, and deploy workstations and software
• Provide technical assistance and advice to users based on their skill level
• Document all interventions in the incident management tool
• Manage equipment, spare parts, and stock levels
• Ensure follow-up on user requests and respect service level agreements

Requirements

• Higher education degree in IT
• Several years of experience as a Proximity Support Technician
• Proficiency with Office 365 and Windows environments
• Experience with ticket management systems
• Strong sense of customer service and communication
• Ability to work autonomously and organize tasks effectively

Benefits

• 50% coverage of mutual insurance
• 50% reimbursement of transportation costs
• Meal vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1000
• Access to a dedicated training institute for skill development
• CSE cultural advantages

About the Company

HELPLINE specializes in user support outsourcing and the implementation of an augmented employee experience through AI, where human expertise and technology enrich each other. Part of the Everience group, HELPLINE serves over 200 clients with 2,500 employees.